E0226 Sentinel Key Not Found

Pentru mai multe tutoriale sau pentru orice alta problema lasati un comentariu.For more tutorials or any other issues leave a comment. Sentinel protection key with the specified key ID not found. Displayed haspsrmview message: 'Sentinel HASP key not found or of improper type (50).' Connect the license dongle with the correct key ID or correct the parameter specifying the key ID. 19: HASPINVUPDATEDATA Required XML tags not found,.

Risa license key not recognized when starting RisaFoundation or RisaConnection

Risa license key not recognized when starting RisaFoundation or RisaConnection

I have a perpetual license key to run Risa3D (v15) RisaFoundation (v9) and RisaConnection v(6) (not current versions as you may note). I have no problem to start Risa3D, but when I try to open directly the other two programs (foundation and connection) I got the message that no sentinel key was found. I manage to access those programs via the 'director' link within Risa3D (the key is recognized if done it that way), but it is necesary to create or load a model and solve it in order to be able to link the other program. If you there have a suggestion on how to correct that issue I would appreciate it. (I am using those 64bit programs in a Windows 10 laptop)
Thank you in advance!
Created dateUpdated dateAffects versionFix version
HASP-keysN/A

Blancco related license issues might not always be related the software (Blancco 5, Blancco Drive Eraser, Blancco Mobile Device Eraser, Blancco LUN Eraser, Management Console, etc.). The HASP USB dongle can also be the source of the problem. Before contacting the Blancco Technical Support team, do the following:

  1. Try connecting the HASP-key to another machine/USB port
  2. After connecting the HASP-key, the drivers for the key should be automatically installed. Alternatively, you can install the drivers manually
  3. To check if the key is properly detected follow below steps:
    1. Make sure that the HASP-dongle is connected to the machine.
    2. Open a browser and go to the address: http://localhost:1947/
    3. 'Sentinel Admin Control Center' page will open.
    4. Click on 'Sentinel Keys' on the left panel.
    5. If you can see your HASP-dongle on the list, the key is correctly detected by the machine.

Other issues which may occur:

IssueExplanationResolution
HASP key not detected (in Windows environment)

The drivers have not been installed properly.

Drivers can be either downloaded by Windows or installed automatically when setting up Blancco Management Console

  • Download Sentinel HASP/LDK Windows GUI Run-time Installer from manufacturer's web site
  • Make sure that you select a version that is compatible with your operating system
  • DO NOT have the USB dongle connected to the computer
HASP key is physically broken

HASP dongle exterior or connector is damaged (bent/broken)

Red connectivity led does not light up when the dongle is connected

  • Contact Blancco Technical Support team
  • Take a screenshot of Blancco HASP Tool GUI
HASP key's battery is deadBlancco HASP Tool is able to detect a dead battery and will not function properly in such case
  • Contact Blancco Technical Support team
  • Take a screenshot of the error message
HASP key's clock is out of sync

Sometimes the internal clock of a HASP drive may corrupt. Blancco HASP Tool reads the HASP dongle's internal HASP clock value.

If the number does not match the current time (or is not even close, for example: 2070010100), then internal HASP clock is corrupted.

Date is displayed in format YYYY-MM-DD-HH

  • Contact Blancco Technical Support team
  • Take a screenshot of the error message


Key

If none of the HASP related issues listed above do not seem to be the problem in your case, contact Blancco's Technical Support team and remember to include the following information when submitting your issue ticket:

E0226 Sentinel Key Not Found How To

  • HASP key number (the number on the key chain).
  • What erasure software are you using? Make sure that you specify which product you are using.
  • Also make sure that the licenses always need to match the used Blancco product.